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Box Office Policies

Ticket Exchanges and Refunds

Tickets may be exchanged for another performance of the originally ticketed performance. All exchanges are subject to availability and there is a $2.50 exchange fee per ticket. We regret there are no refunds.   Season Subscribers may exchange tickets at no charge.  Please see the Subscriptions Page for details.
Subscription and Gift Certificate purchases (including Holiday Gifts) are non-transferable and non-refundable. 
Any child under the age of 18 is considered a Student.  If they possess a student ID, we do ask that it is shown when the tickets are picked up at Will-Call.  University and College students are required to show ID at time of pick-up if tickets were purchased at the Student discounted rate.
Senior discount tickets are available for those patrons 65 years of age and older.

Missed Performances

Mad Cow Theatre will not offer compensation for performances missed due to a patron’s no-show by curtain time.  If you are unable to make a performance due to an emergency, please call the Box Office at 407-297-8788 or email  Tickets can be exchanged to a different performance of the same show for $2.50 per ticket.

Wait List and Pay What You Wish

Patrons can sign up for the Wait List in the Box Office on a day a show is sold out. You may only sign up for two tickets per person. Wait List names will not be called any earlier than 15 minutes before curtain. You must be present at the time your name is called. If you are not present when your name is called we will move on to the next name on the list. Both cash and credit card payments are accepted on the Wait List but cash is preferred. We regret we cannot take Wait List sign ups over the phone or email. 

Pay What You Wish Nights follow the same procedure as a Wait List on the Wednesday of the last week of each run. You may reserve a $15.00 seat in advance or you can Pay What You Wish at the door. There are a limited number of pre-sale tickets.  Pay What You Wish begins one hour before curtain at 7:00pm. Each person may buy up to two (2) tickets for the performance based on availability and you get to name your price. Pay What You Wish tickets sell quickly to first come, first served. 


Seating begins 30 minutes prior to curtain.  For the safety of our performers and the benefit of fellow patrons, late seating is at the discretion of the House Manager and may not be your original seats.  You will be admitted at intermission if there is no appropriate time before.
Seating is not assigned during purchase. Seating charts are built in the order of purchase with the exceptions of special needs and subscribers, based on Premium or Regular seating purchase. Seating requests are taken, but are assigned based on availability.  

Special Seating

If you have special seating needs, please advise the Box Office Staff when purchasing your tickets. We make every effort to ensure your visit is easy and comfortable.  If you purchase your ticket online, please contact the Box Office by calling 407-297-8788 or emailing  Any seating requests, including sitting with another party must go through the Box Office Staff.  Our theatres are accessible, please notify if you or someone in your party is traveling in a wheelchair.

Photographs and Recordings

The performances you experience in our theaters, including the sets, lights, costumes, music and sounds, represent the creative work of many artists. Out of respect for that work and consideration for fellow audience members and performers, we ask that you please refrain from taking any photographs, videos or other recordings during performances. Patrons who attempt to operate any type of recording device during a performance may be asked to leave the theater at the discretion of management.

Performance Material

Some shows may contain content that some parents of small children and other viewers may find questionable. Some shows also use "stage cigarettes" which are tobacco free. If you have questions about the content of a specific show or any effects used during the performance, please contact our Box Office ahead of time so that we can provide you with detailed information before you purchase tickets.